AI Is Helping Doctors Improve Their Bedside Manner, Just as Companies Can Improve Customer Relations Through AI Solutions.

If there are two kinds of jokes that plague the medical community, it is about the handwriting of doctors (which is so notorious that entire research studies have been dedicated to the phenomenon), and certain doctors’ poor bedside manner.

Though they may be the subjects of jokes, research has shown that the medical industry benefits from good bedside manner, and suffers from its opposite. Patients, of course, are most sensitive to bedside manner. In fact, the psychological element is so strong for patients that some have been shown to perceive that treatment is more effective when the doctor has good bedside manner.

How Can Doctors’ Bedside Manner Improve From A.I.?

The fact of the matter is that being an effective doctor, treatment-wise, is not dependent on one’s ability to seem compassionate when telling patients what may be the most stressful or upsetting news of their life.

But another fact of the matter is that bedside manner matters to patients, quite a lot in fact.

For instance, let’s say you get Purple Ears, a rare condition that makes your ears purple. Also, your throat has been itching and your right foot starts feeling eerily like a left foot, so you have been walking as if you have two left feet.

The doctor comes in and gives you the diagnosis, but you do not understand a word in his explanation about Purple ears. Also, he states that due to your Two Left Feet, “you move like a puppet with strings attached to a hyperactive puppy, and you should become accustomed to this because it is entirely incurable.” Naturally, you do not feel optimistic upon leaving the doctor’s office.

Luckily for patients of the future, there is more than one way that A.I. like ChatGPT can generate responses that can help doctors’ bedside manner improve.

These A.I.-generated responses can function like a “script” for the doctor to follow. The New York Times reported that a doctor had success in generating scripts for communicating with alcoholic patients about problems with alcohol abuse.

Another use is making complex information much more readable. For instance, if doctors give ChatGPT a prompt to explain the cause of inflammation in a language that is easy to understand, it can help them avoid having conversations that the average patient may find too specialized to comprehend fully.

We will cover below how all the uses that A.I. has for doctors can translate into the business world.

Here Is How Businesses Can Use A.I. To Reach Customers

For business owners, ChatGPT can help you compose emails to customers and clients that are easier to understand, conveys more relevant information, and may have a tone that you struggle to write in. Not only does this save you time, but it allows you to give more to your customers and clients.

This is doubly true if you implement a chatbot on your website that can chat with customers 24/7, offering them important information about your products and/or services. If you have an interest in incorporating a chatbot into your operations, then explore GO AI, Guardian Owl Digital’s A.I. initiative.